Monday, 29 February 2016

Complaint management software – complaint tracking & handling


Complaint management software
 complaint management software
NBDA Complaint Management Software is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Customer complaints can come through various channels for example like email, voice and live-chat etc.

NABD complaint management software service help you to gather all your customer complaints into one common help desk, where you can categories and resolve the complaints.

Customer complaint software is used to log, respond, investigate and analyze complaints with the notion of maintaining and improving a manufacturer’s quality of service process. This should include both negative feedbacks (complaints), along with positive feedback. Customer complaint software significantly improves your company’s quality performance by providing the ability to respond quickly to customer complaints. This ultimately increases customer satisfaction and brand reputation. 

NABD Help Desk Complaint Management System accelerates your procedure to solve customer grievances, attaining constant feedback and minimizing your workload by associating you to an uninterrupted communication network.